Our Policies

Last updated: January 2025

Our Heritage Shipping Returns & Exchanges Terms of Service Privacy Policy Contact

Our Heritage

Taishan Collection is a curated gallery of museum-grade historical replicas and precision craftsmanship pieces. Founded with a passion for preserving the art of traditional blade-making and historical artifact reproduction.

Our Mission

We believe that every piece in our collection tells a story. From historical replicas of significant period pieces to modern craftsmanship that honors ancient techniques, each item in our gallery is selected for its quality, accuracy, and cultural significance.

Craftsmanship Standards

Every piece in our collection undergoes rigorous quality inspection. We work with master craftsmen who use time-honored techniques — hand-forging, traditional heat treatment, and artisan finishing — to ensure each replica meets museum-grade standards.

Collector's Guarantee

We stand behind every piece we offer. Our collection is intended for display, historical study, and responsible collection. We take pride in providing accurate, high-quality replicas that honor the originals.

Shipping Policy

Processing Time

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Destinations

We currently ship to Australia and select international destinations. Shipping rates and delivery times vary by location:

Packaging

Each piece is carefully packaged in protective materials to ensure safe delivery. We use reinforced boxes, foam inserts, and moisture barriers to protect your collection item during transit.

Customs & Duties

International orders may be subject to customs duties and taxes. These are the responsibility of the recipient and are not included in our shipping charges.

Returns & Exchanges

Return Window

We offer a 14-day return window from the date of delivery. Items must be in their original condition and packaging.

Eligibility

Return Process

To initiate a return, please contact our support team. We will provide a return authorization and shipping instructions. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Refunds

Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method.

Damaged Items

If your item arrives damaged, please notify us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Terms of Service

Acceptance of Terms

By accessing and using Taishan Collection, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Product Information

All items in our collection are replicas or decorative pieces intended for display and collection purposes only. We make every effort to accurately describe our products, including materials, dimensions, and origin. Colors may vary slightly due to photography and display settings.

Age Requirement

You must be at least 18 years of age to make a purchase from Taishan Collection. By placing an order, you confirm that you meet this requirement and that possession of the purchased item complies with all applicable local laws and regulations in your jurisdiction.

Responsible Ownership

Buyers are responsible for ensuring compliance with all local, state/provincial, and national laws regarding the possession and display of collectible items. Taishan Collection does not sell items intended for illegal use.

Pricing

All prices are listed in Australian Dollars (AUD) and include applicable GST where required. We reserve the right to modify prices at any time.

Limitation of Liability

Taishan Collection shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the products purchased through it.

Privacy Policy

Information We Collect

We collect information that you provide during checkout, including your name, shipping address, email address, and payment details. We also collect browsing data (cookies) to improve your shopping experience.

How We Use Your Information

Data Protection

We use industry-standard encryption (SSL/TLS) to protect your personal and payment information. We do not sell, rent, or share your personal data with third parties except as necessary to fulfill your order.

Cookies

We use cookies to remember your cart contents and preferences. You can disable cookies in your browser settings, but this may affect site functionality.

Your Rights

You have the right to access, correct, or delete your personal information at any time by contacting our support team.

Contact Support

Have questions about our policies, your order, or our collection? We're here to help.